Refund Policy
Last updated: [date]
1. Damaged or defective items
If your item arrives damaged or is not as described, please contact us at [email] within 14 days of delivery with your order code and photos. We will send a replacement or issue a full refund, including return shipping where applicable.
2. Order cancellations
Orders can be cancelled for a full refund at any time before they are dispatched. After dispatch, please use the returns process above.
3. Refund method
Refunds are issued to the original payment method via Stripe. Depending on your card issuer, it may take 5–10 business days for the refund to appear.
4. Non-returnable cases
For hygiene reasons, we cannot accept returns of items that have been used, unless they are defective.